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Return and Right of Withdrawal


In case of contract for the purchase of products and services concluded by a consumer customer, the latter shall have the right to terminate the Agreement itself, under and for the purposes of Article 52 et seq. of the Consumer Code, without penalty and without specifying the reason.

The decision to exercise the right of withdrawal must be communicated by the Customer consumer within 14 days of receipt of the Product; in the case of separate delivery of most goods, ordered by Customer Consumer with a single order, the period of fourteen days to exercise the right of withdrawal shall begin from the day he delivered the last well.

The right of withdrawal is exercised by sending, by the Customer Consumer, within 14 days of the above:

· Of the standard module conforms to the all. B of Leg. 21/2014 available in the "My Account" ---> "Order History and Details" and follow the steps indicating the words "RETURN FOR WITHDRAWAL" if you want to enjoy the right of withdrawal or the word "FAIL / NOT COMPLIANT PRODUCT / OTHER "in all other cases.

BIOSKIN Italy S.r.l.
Via Corrado Masetti Ranked # 7
CAP 40127 Bologna Italy

Or by fax to: +39 051 6339168

· In any other unequivocal statement of the decision of wanting to withdraw from the Contract by registered letter with acknowledgment of receipt to the address

BIOSKIN Italy S.r.l.
Via Corrado Masetti Ranked # 7
CAP 40127 Bologna Italy

or by fax to +39 051 6339168

The notice of withdrawal must specify the intention to withdraw from the purchase (no need to instead give reasons) and the product or products for which it intends to exercise the right of withdrawal, enclosing a copy of the proof of purchase (receipt / invoice) .

BIOSKIN Italy S.r.l. informs the customer Consumer without delay an acknowledgment of receipt, by email to the email address supplied during the purchase process on the Website, the withdrawal exercised.

In accordance with article 59, letter. c) and d) of the Consumer Code, the Customer consumer can not exercise the right of withdrawal for products made to specifications or clearly personalized or which are liable to deteriorate or expire rapidly. Also, can not exercise the withdrawal in relation to sealed software that have been unsealed after delivery (art. 59 letter. I) of the Consumer Code).

Products for which it is exercised the right of withdrawal must be returned within fourteen days from the day when the customer has notified the Consumer exercise the right of withdrawal, substantially intact, in their original packaging, complete with accessories and any manuals, without any lack. It states that if the product was withdrawn at BIOSKIN Italy Srl, the Product must be returned directly to the same seat. Please, therefore, in this case of ASUR Office BIOSKIN Italy Srl and contact personnel, who will be at your disposal. If the Product was purchased on the Site, the Product shall be delivered to the following address: BIOSKIN Italy Srl Via Corrado Masetti 7 40127 Bologna.

The only expenses due from the customer Consumer for the exercise of the right of withdrawal is the direct cost of returning the goods, as required by Article 57, paragraph 1, of the Consumer Code.

Upon receipt of the request for withdrawal, BIOSKIN Italy Srl will refund the full amount paid by the customer consumer within fourteen days from the date the customer consumer has exercised his right of withdrawal, by crediting the account used at the time of purchase, or using the bank provided by Consumer customer with the notification of withdrawal, and if possible still using the same payment method used by you when purchasing consumer. BIOSKIN Italy S.r.l. reserves the right to withhold the reimbursement until he has received the products subject to the right of withdrawal.

If, however, does not comply with the procedures, conditions and terms for the exercise of the right of withdrawal, as specified in this article, the Consumer Customer shall not be entitled to reimbursement of sums already paid. In this case, the customer Consumer may be entitled, at its expense, the product in the state in which it was returned to BIOSKIN Italy Srl Otherwise, BIOSKIN Italy S.r.l. may keep the returned products, in addition to any amounts already paid by the Client Consumer for its purchase. The cost of shipping and transport are charged to the customer.

Exclusion of the right of withdrawal

The right of withdrawal is excluded and, therefore, the paragraphs above do not apply with respect to purchasing agreements concluded with Professionals customers.