Your pack shipment

Packages are generally dispatched within the deadline indicated in the ordered products (this deadline is indicated in working days) after receipt of payment and are shipped via courier with tracking and drop-signed. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping charges include the cost of packaging and postage. Handling fees are fixed, whereas transport fees vary according to the destination of the shipment. We advise you to group your items in one order. We can not group two distinct orders placed separately, and it will be applied to each of the shipping costs. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

The buyer is responsible for the accuracy and completeness of the information provided for invoicing and delivery.

BIOSKIN Italy gets rid of the delivery, putting the goods to the shipper and / or carrier for transportation.

The ownership of the goods is transferred at the time of delivery to the shipper and / or carrier. If the package is not intact, that is damaged or has obvious signs of tampering or open package you have to tell the carrier that delivered the package and sign the letter adding the words "SUBJECT". This allows you to protect if there should be any kind of abnormality after opening the package. Only in the latter case we must report the incident via fax or email to the local office of the courier.

In case of theft or loss of goods secured with ns. forwarder, BIOSKIN Italy S.r.l. forward the practice of reimbursement request to the Carrier after 30 days from the date of shipment; all this in the light of the insured agreements signed with our carriers. It is the faculty of the client, only in the event of theft or loss of insured goods to request a resend of the material ordered, or refund the value of the material shipped (excluding shipping charges) only after 30 days (and not over 60 days) from the date of shipment.

The shipments marked as a "standard" for an initial delivery attempt (possible throughout the day) and, in the case of recipient absent, a second attempt to return to the same conditions.

Any costs incurred in storage at the courier due to the repeated absence of the recipient shall be deemed sole responsibility of the customer who purchased the product.

Boxes are amply sized and your items are well-protected.